Maintenance Contract
Maintenance Contract Services
Are you tired of endless phone calls with your technician, chaotic office cables, and unexpected downtime disrupting your business operations? Look no further. At Network Dynamics, we redefine technical support to match your expectations.
Our Approach to Technical Support
Imagine having a team of experienced technicians at your fingertips, available 24/7 to resolve issues remotely. Picture a technician at your office within 4 hours whenever an on-site visit is needed. Envision an exclusive specialist technician scheduled to visit your office monthly for proactive maintenance tasks, with detailed reports delivered straight to your inbox. That’s the level of support we provide at Network Dynamics.
What's Covered in Our Support Contract?
Here's a glimpse of what our support package entails
Monthly Inspections and Maintenance: Our qualified engineers conduct thorough inspections of all your crucial systems, including servers, workstations, printers, switches, routers, and more. This proactive approach ensures timely detection and resolution of any potential issues, minimizing downtime.
Virus Scans and Security Checks: We meticulously scan all servers and workstations for viruses and security breaches, guaranteeing the integrity of your systems and data.
Software and Hardware Updates: Our team ensures that all your software, hardware drivers, and firmware are up to date, optimizing performance and security across your network.
Backup Monitoring: We monitor your backup schedules rigorously to safeguard your critical data against hardware failures or other unforeseen circumstances.
Server Monitoring: Our advanced monitoring system alerts us to any anomalies in your servers, allowing us to address potential issues before they escalate.
Internet Connection Check: We verify the speed and quality of your internet connections, ensuring you get what you pay for, especially for leased lines with SLAs.
Message Delivery and SPAM Management: We check message delivery and SPAM filters to prevent any disruptions to your communication channels.
Hardware and Software Upgrades: As part of the contract, we handle upgrades to your workstations and servers, along with necessary repairs either on-site or at our offices.
Real-Time Diagnostics: We employ diagnostic software to identify and mitigate hardware errors, minimizing the risk of data loss or downtime.
Dust Removal and PC Maintenance: Our technicians perform thorough cleaning of PCs, servers, and printers to optimize performance and prevent thermal damage.
ND Baseline Incorporation
We don’t just stop at technical support; we bring you to the ND Baseline, ensuring comprehensive coverage across various aspects.
Security Posture
At Network Dynamics, we prioritize your data security by implementing Multi-Factor Authentication (MFA) and Conditional Access measures, ensuring an extra layer of protection against unauthorized access.
Reliability
We understand the importance of dependable systems. That’s why we offer comprehensive solutions such as Hardware Refresh programs, Infrastructure Warranty Extensions, and Networking Remapping services to enhance the reliability and longevity of your systems.
Accessibility
Whether you operate from remote offices, require warehouse access solutions, or need robust audit capabilities, we’ve got you covered. Our tailored solutions cater to diverse accessibility needs, ensuring seamless operations across your organization.
Data Governance
With our support, you can achieve full adoption of M365 Business Premium, empowering you with robust data governance tools and capabilities to safeguard your valuable information effectively.
Performance
Boosting user productivity is our priority. By implementing cutting-edge collaboration technologies like SharePoint, OneDrive, and Teams, coupled with comprehensive training sessions, we ensure that your team operates at peak efficiency.
Our Toolbox
Rely on our extensive toolbox of security measures, including strict conditional access policies, ISO27001 certification issued by TUV Nord, and the Microsoft 365 Premium suite. With a dedicated Data Protection Officer on hand and regular distribution of monthly security tips and email bulletins, we keep you informed and protected against emerging threats.
At Network Dynamics, we offer a comprehensive range of technical services tailored to streamline your daily office operations. Let us transform your workspace with our refined processes, dedicated support, and cutting-edge security measures.
